jeja9's Privacy Policy

1 Introduction

jeja9 takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect about you, how we use it, and how we keep it secure when you use jeja9's website, mobile platform, and related services ("Services").

By using our Services, you are considered to have agreed to the terms set out in this Policy. If you disagree with any part of this Policy, please stop using our Services and contact our support team if you have any concerns.

jeja9 reserves the right to update this Policy at any time. We will notify you through the site before any changes take effect. You are advised to review this page regularly.

2 Information We Collect

jeja9 collects various types of information to run its services smoothly. This information falls into two main categories: (a) what you voluntarily provide, and (b) information collected automatically while you use the Services.

2.1 Information You Provide Directly

During account registration, identity verification, or use of the Services, you may provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (where verification is required)
• Payment details — bKash, Nagad, Rocket, or Upay account numbers
• Your messages and attachments when contacting us

2.2 Automatically Collected Information

When you visit our platform, the following technical information may be collected automatically:

• IP address and device identifier
• Browser type, version, and operating system
• Session information via cookies and similar tracking technologies
• Your activity on the site — pages visited, click history, and betting activity
• Referral source and search keywords

3 How We Use Your Information

jeja9 uses your information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

Your information is used to create and maintain your account, verify your identity, process transactions, and complete deposits and withdrawals. Our minimum deposit amount is ৳100 and the minimum withdrawal is ৳1,000 — verifying your information is also necessary to ensure these limits are respected.

3.2 Security and Fraud Prevention

Your activity is monitored to prevent unauthorized access, fraud, and money laundering, and to enforce responsible gambling policies. This process is essential to confirm age verification — only those aged 21 or above may use our Services.

3.3 Customer Support

Your information is used to resolve your inquiries and complaints, provide 24/7 support via live chat and email, and maintain a history of previous contact to ensure more effective service.

3.4 Service Improvement

Aggregate statistics are used to analyze user experience and improve the platform's functionality and design, as well as to plan new features.

3.5 Legal Obligations

Your information may be used to comply with applicable laws and regulations, respond to requests from legal authorities, and maintain records necessary for dispute resolution.

4 Sharing Information with Third Parties

jeja9 does not sell, rent, or exchange your personal information for commercial purposes. However, information may be shared with third parties in the following limited circumstances:

• Payment processors: Necessary information is shared with mobile banking providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Technology partners: Limited information may be shared with trusted technology providers who assist with platform operations, security verification, and gaming services.
• Legal authorities: Necessary information may be disclosed to comply with court orders, government requests, or legal obligations.
• Business transfers: If any part of jeja9's business is merged or transferred, user information may form part of that process — you will be notified in advance in such cases.

Before sharing information with any third party, jeja9 ensures that they follow appropriate data protection standards.

5 Cookies and Tracking Technologies

jeja9 uses cookies and similar technologies on its website. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Types of Cookies

• Essential cookies: These are necessary for the site to function properly and to maintain your login session. Core platform functionality may be affected without these cookies.
• Analytics cookies: Used to analyze user behavior and preferences to improve the platform.
• Preference cookies: Used to remember language selection and other personalized settings.

5.2 Managing Cookies

You can accept or decline cookies by changing your browser settings. Please note that disabling essential cookies may prevent some important platform features from working.

6 Data Security Measures

jeja9 uses industry-standard technologies and processes to keep your personal information secure:

• SSL (Secure Socket Layer) encryption — ensures maximum protection during data transmission
• Encrypted database storage — stored information is protected from unauthorized access
• Regular security audits and risk assessments
• Strict role-based access control for data access
• Automated monitoring systems to detect suspicious activity

While jeja9 makes every effort, no transmission or storage of information over the internet can be guaranteed to be completely secure. In the event of any security breach, we will notify you in a timely manner.

7 Data Retention

jeja9 retains your information only for as long as necessary to fulfill the relevant purpose or to comply with legal obligations.

• Account information: Retained while the account is active and for a specified period after closure as required by law.
• Transaction records: Financial transaction data may be retained for an extended period in accordance with applicable regulations.
• Communication history: Records of conversations with customer support are kept for a set period for the purpose of improving service quality.
• Analytics data: Aggregate and anonymized statistics may be retained indefinitely.

8 Your Rights

As a jeja9 user, you have the following rights over your own information:

8.1 Right to Access

You have the right to know what information we hold about you, where it was collected from, and what purpose it is being used for.

8.2 Right to Rectification

If any information stored in your profile is incorrect or incomplete, you can have it corrected. Please contact our support team to do so.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may need to retain some information due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to your information being used for marketing or analytics purposes, and we will process that request accordingly.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or email. We will process your request as promptly as possible.

9 Protection of Minors

jeja9's Services are exclusively for those aged 21 or above. We do not knowingly collect any personal information from minors.

If we become aware that a minor has registered on our platform or provided information, that account will be closed immediately and the related information will be deleted.

Parents are advised to monitor their children's online activity. If there is any concern about age verification, please contact [email protected].

10 Third-Party Links and Services

jeja9 uses the services of game providers (such as Pragmatic Play, Evolution Gaming, JILI, Spribe, Ezugi, Microgaming, NetEnt, PG Soft, and others) to deliver its Services. These third-party service providers follow their own privacy policies.

We do not control the data protection practices of these third parties and are not responsible for their policies. You are advised to review the relevant third party's privacy policy before using their services.

11 Changes to This Policy

jeja9 reserves the right to review and update this Privacy Policy as needed. If any significant changes are made:

• The updated version will be published on this page and the "Effective Date" will be changed.
• Registered users will be notified by email or through the platform in the case of significant changes.
• Continued use of the platform after any changes will be considered as your agreement to the new policy.

For this reason, you are advised to visit this page regularly.

12 Applicable Law and Jurisdiction

This Privacy Policy and matters relating to the protection of your information are governed in accordance with applicable international data protection standards and guidelines.

The Bengali version of this Policy shall be considered the original and authoritative document. In the event of any dispute, both parties will first attempt to resolve it through discussion.